A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. These conversations — when handled poorly or ignored — lead to strained relationships and dismal results.
Crucial Conversations teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics — at all levels of your organisation. By learning how to speak and be heard (and encouraging others to do the same), you’ll begin to surface the best ideas, make the highest quality decisions, and then act on your decisions with unity and commitment.
Catapult is an authorised agent of VitalSmarts Australia/New Zealand for Crucial Conversations.