The Commerce Commission has a critical role in ensuring New Zealanders are not disadvantaged by businesses that seek to exploit their market positions or provide substandard services. The organisation has offices in Wellington and Auckland, and deals each year with a growing level of consumer complaints, as well as initiating its own investigations. In 2013 the organisation had experienced significant growth and an increase in the complexity of its operations. Senior leaders were concerned at the emergence of non-collaborating silos, and wanted to create a common leadership approach across the whole organisation. Catapult was selected from more than 50 responses to a tender to run a leadership development programme for managers and team leaders.
Catapult worked at both the culture change and leadership development levels, including facilitating the creation of the Commission’s vision and strategy. Catapult designed and delivered a comprehensive leadership programme delivered in three x two-day workshops, with peer support groups established and action planning built into the periods between workshops.
The programmes focused on:
- Leadership styles
- Creating a Leadership Backbone
- Building High Performing Teams
- Courageous Conversations
- Strategic Planning
- Creative Problem Solving